If you keep coming across a message saying “We couldn’t find anything to import from that device” while moving media from Apple devices to computers, run Hardware and Devices troubleshooter. Other solutions include updating iTunes Apple Mobile Device USB Driver, looking for Apple Mobile Device Support and checking out Apple Mobile Device Service. Read to the end to learn what must be done to import photos, videos and so on to your Windows PC.

Approaches To The Situation

Run Hardware And Devices Troubleshooter

• Step 1: Press Windows + R to open Run.
• Step 2: Type msdt.exe -id DeviceDiagnostic then hit OK.
• Step 3: Click Next, allow for the process to complete and restart your computer.

Update iTunes Apple Mobile Device USB Driver

• Step 1: Go to Search bar, type devmgmt.msc and press Enter to open Device Manager.
• Step 2: Expand Universal Serial Bus controllers, right-click iTunes Apple Mobile Device USB Driver and pick Update driver.
• Step 3: Follow onscreen instructions.
• Step 4: After the update finishes, restart your computer.
• Step 5: When the screen comes back on, connect your iPhone to your computer and import media again.

Note: Depending on the situation, you have to uninstall and reinstall the driver.

• Step 1: Go to Search bar, type devmgmt.msc and press Enter to open Device Manager.
• Step 2: Expand Universal Serial Bus controllers, right-click iTunes Apple Mobile Device USB Driver and pick Properties.
• Step 3: Check the checkbox next to Delete the driver software for this device before hitting OK.
• Step 4: Restart your computer.

Look For Apple Mobile Device Support

• Step 1: Go to Search bar, type Control Panel and press Enter.
• Step 2: Change View by to Large icons then hit Programs and Features.
• Step 3: Look for Apple Mobile Device Support.

If Apple Mobile Device Support is nowhere in sight, you have to get it. In the beginning, you need to uninstall iTunes as well as all iTunes-related apps. Next, you must reinstall iTunes. The reason is Apple Mobile Device Support. can only be installed as part of the installation of iTunes.

• Step 1: In Programs and Feature, locate iTunes, QuickTime, Apple Software Update and Apple Application Support, right-click each of them then pick Uninstall.
• Step 2: Download and install iTunes.
• Step 3: Restart your computer.

Check Out Apple Mobile Device Service

• Step 1: Go to Search bar, type Services and press Enter.
• Step 2: In Services, locate Apple Mobile Device Service, right-click it and pick Properties.
• Step 3: If Service status says stopped, proceed to hit Start. Depending on the situation, it’s a good idea to change Startup type to Automatic as well.
• Step 4: Select Apply and choose OK.
• Step 5: Restart your computer.

What Might Have Gone Wrong

Glitches

It’s not uncommon for computers to glitch out all of a sudden and “We couldn’t find anything to import from that device” is one of the consequences. You have a hard time importing media from your iPhone to your computer? In that case, you should add glitches to your list of suspects.

iTunes Apple Mobile Device USB Driver

As the name suggests, iTunes Apple Mobile Device USB Driver plays a key role in the connection between Apple devices and Windows PC. Thus, if iTunes Apple Mobile Device USB Driver is missing, damaged, corrupted, …, there is a good chance that media importation would experience issues.

Apple Mobile Device Support

In layman’s terms, Apple Mobile Device Support enables Windows to access Apple devices and its media. If Apple Mobile Device Support is not present on your PC, there is no way you could import media.

Apple Mobile Device Service

Overall, a lot of processes on Windows require certain services to go all the way. In the case of media importation from Apple devices to computers, Apple Mobile Device Service must be up and running. As a result, it’s strongly recommended that you give Apple Mobile Device Service some thought if you cannot import media.